On Demand Rentals ("we," "us," or "our") operates the website https://ondemandrentalsswfl.com, our booking site at https://on-demand-rentals.1now.app, and related lead-generation pages (collectively, the "Site"). This Privacy Policy explains how we collect, use, and protect your information when you use our Site or rent a vehicle from us. By using our Site or providing us your information, you agree to the practices described in this policy.
1. Information We Collect
We collect information you voluntarily provide, including:
- Contact information: name, email address, phone number, mailing address
- Rental inquiry details: desired pickup and return dates, vehicle preferences, trip purpose, location
- Driver information (at booking): driver's license details, date of birth, insurance information
- Payment information: processed securely through our payment processor; we do not store full card numbers
- Communications: messages you send us via our website form, SMS, email, or phone
- Technical data: IP address, browser type, device information, and pages visited (via standard analytics)
2. How We Use Your Information
- Respond to your rental inquiries and provide quotes
- Process reservations, payments, and rental agreements
- Send booking confirmations, reminders, pickup/return instructions, and service updates
- Send customer support messages and handle questions
- With your explicit opt-in, send promotional offers, discount codes, and fleet updates
- Comply with legal, tax, and insurance requirements
- Prevent fraud and protect our fleet
3. SMS and Text Messaging
When you provide your phone number and check the consent box on our website form, you agree to receive text messages from On Demand Rentals at the number provided.
- Message purpose: inquiry replies, booking confirmations, pickup/return reminders, customer service, and (if you opt in to the marketing checkbox) promotional offers.
- Message frequency: varies based on your booking and inquiry activity.
- Message & data rates: standard message and data rates may apply from your mobile carrier.
- Opt out at any time: reply STOP to any text message to unsubscribe immediately.
- Help: reply HELP or contact us at [email protected] for assistance.
- Consent is not a condition of rental. You can rent from us without agreeing to receive text messages.
4. How We Share Information
We only share your information in these limited cases:
- Service providers: payment processors, SMS delivery providers, email delivery services, and rental management software, all bound by confidentiality.
- Legal compliance: when required by law, court order, or to protect our legal rights, property, or safety.
- Insurance and claims: with our insurance provider if an incident occurs during your rental.
- Business transfers: if we sell or merge our business, customer information may transfer as part of that transaction.
We do NOT sell your personal information, and we do NOT share your phone number or SMS consent data with third parties for marketing purposes.
5. Data Retention
- Active customer records: duration of relationship plus 7 years for tax/legal purposes
- Inquiry-only leads (never booked): up to 2 years
- SMS opt-in records: retained as long as you remain opted in, plus records of opt-out for compliance
6. Your Rights
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time (reply STOP to texts, unsubscribe link in emails)
- Request a copy of your data in a portable format
To exercise any of these rights, email [email protected] or call 239-310-2657.
7. Security
We use industry-standard security measures to protect your information, including encrypted data transmission and restricted access to customer records. No system is 100% secure, but we take reasonable steps to safeguard your data.
8. Children's Privacy
Our services are intended for adults 21 years of age or older (the minimum age to rent a vehicle from us). We do not knowingly collect information from anyone under 18.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to operate the site, remember your preferences, analyze site traffic, and improve the user experience. Cookies are small data files stored on your device by your browser.
We may use the following categories of cookies and tracking:
- Strictly necessary cookies — required for the site to function (e.g., form submission, security).
- Analytics cookies — help us understand how visitors use our site so we can improve it (e.g., Google Analytics).
- Functional cookies — remember your preferences and choices.
You can control or disable cookies at any time through your browser settings. Disabling certain cookies may affect how the Site functions. We do not use cookies to collect personally identifiable information without your consent, and we do not sell cookie-derived data to third parties.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top shows when it was last revised. Continued use of our Site after changes means you accept the updated policy.
11. Contact Us
On Demand Rentals
Email: [email protected]
Phone: 239-310-2657
Website: https://ondemandrentalsswfl.com
Service Area: Fort Myers and Southwest Florida